자주 묻는 질문(FAQ)

Steadyrack 수직 자전거 랙, 배송, 반품, 보증 정책 또는 다른 것에 대해 질문이 있습니까? 여기에서 답을 찾을 수 있을 것입니다.

다른 모든 우려 사항 및 문의 사항은 지원 팀에 문의하십시오 support@steadyrack.com

Rack Function

우리는 다양한 유형의 자전거에 맞게 여러 개의 스테디랙을 만들었습니다. 랙의 장착 브래킷은 모두 동일하며 팔만 다양한 자전거 크기에 맞게 길이와 너비가 다릅니다. 자전거에 적합한 Steadyrack을 찾으려면 제품 페이지를 방문하여 자전거를 정확하게 측정하는 방법을 알아보십시오.

스테디랙을 사용하면 자전거를 들어 올리거나 저글링할 필요가 없습니다. 뒷 브레이크를 꽉 쥐고 핸들 바를 잡고 뒤로 걸어 자전거를 뒷바퀴에 고정하기만 하면 됩니다. 무거운 자전거를 eBike 랙으로 들어 올리는 방법에 대한 데모를 시청하십시오.

예 – 5개의 랙 모두 왼쪽과 오른쪽으로 최대 160도 회전합니다.

The rear wheel rest/bracket is designed to prevent the bike from swinging from side to side when pivoting a bike in the rack. This keeps bikes safe and secure and eliminates damage to the wall. Your tyre is only required to have partial contact with the rest for it to perform its function. Simply place the rear wheel to the side you wish to pivot the bike.
It works universally with all tyre widths, including fat tyres. Narrow tyres will generally sit deeper in the bracket (more than wide tyres).

스테디랙에 자전거를 걸어도 프레임, 포크 또는 바퀴가 손상되지 않습니다. 자전거 프레임의 어떤 부분도 랙에 닿지 않고 강철 암에 고정된 앞 타이어만 닿습니다.

Steadyrack are assembled using a specific tension for the nuts that hold the central spine to the top and bottom mounting brackets. (torque setting = 5nM) This setting is designed to give sufficient tension to the pivot to ensure bikes can be loaded on any angle without the rack moving around too much. When you remove the 2 plastic caps from the top and bottom the nuts are exposed. You can loosen both nuts and it will free up the rack more and equally you can tighten them to lock the rack into position. We recommend you maintain them so the racks are stiff but can still be pivoted.
The rack can be quite stiff when you use it for the first few times then it loosens up a bit. This is due to the type of fiber washers we use to assist with the stiffening effect.

The racks are designed to cover a wide range of tyre widths. Some wider tyres will fit tightly in between the arms of the rack. As long as you can still release them by pulling on the handlebars with minimal force it's fine. It actually helps to ensure the bikes can't be easily dislodged. If you find you have to use excessive force to remove the bike you may need to change to a larger version of the racks.

No, it's not possible to lock the rack solid in one position. You can tighten the nuts sufficiently that the rack will be very hard to pivot which will effectively hold it in the one position. To do this you need to remove the 2 plastic mounting bracket covers (end caps) and tightening the 2 nuts that attach the central pivot bar to the mounting brackets. We recommend you check your fixings to your wall carefully and make sure they are very secure if you do this as any pressure sideways will put extreme pressure on the mounting brackets fixings.

No, you can load and unload the bike at any angle provided that the central pivot bar nuts are set to the factory setting of 5mm.

It really depends on the width of your handlebars and the pedals. It will fold until the handlebars touch the wall but not quite 90 degrees or flat to the wall. For a normal road bike bar, we would allow about 400mm or around 16 inches, and for a MTB with wider bars probably around 1m or 39 inches (give or take).

Steadyrack으로 자전거를 수직으로 보관하면 자전거를 각 방향으로 최대 160도 회전시켜 벽에 더 가깝게 배치할 수 있습니다. 이렇게하면 바닥 공간을 절약 할 수있을뿐만 아니라 더 작은 공간에서 더 많은 공간을 확보 할 수있어 자동차와 공간을 공유 할 때 도움이됩니다. 암 디자인과 결합하면 랙을 좌우로 회전할 수 있어 다른 어떤 제품보다 훨씬 더 큰 위치 유연성과 공간 절약이 가능합니다. 특허받은 Steadyracks의 혁신적인 디자인은 귀중한 바닥 공간을 더 많이 절약하는 데 도움이 되며 각 랙 사이에 350mm의 작은 비용으로 거의 모든 벽에 장착할 수 있습니다. 회전/피벗 동작으로 인해 Steadyrack에 보관된 자전거를 겹칠 수 있으며 사용하지 않을 때는 팔을 접어서 더 많은 공간을 확보할 수 있습니다.

The Steadyrack won’t work with a rear wheel because of the derailleur and gears.  One of the main features is the way you roll your bike in and out; you don’t use a lifting action so you can do away with hooks. It’s very easy to balance the bike on the back wheel and push forward until the front tire engages and then it just rolls up and drops into the 2 v shaped cradling points. The bike is then resting on a cushioned tire not hanging by a hook.

우리는 귀하의 피드백에 귀를 기울였으며 이제 Fat Rack을 위한 더 큰 후면 타이어 받침대를 포함하여 후면 타이어 받침대를 위한 새롭고 개선된 디자인을 갖게 되었습니다. 리어 타이어 레스트는 이제 소형, 중형 및 대형의 세 가지 크기로 제공됩니다. 소형 타이어 레스트는 클래식 랙 및 펜더 랙에 보관된 자전거와 호환됩니다. 미디엄 타이어 레스트는 산악 자전거 랙에 보관된 자전거와 호환됩니다. 대형 타이어 레스트는 팻 랙에 보관된 자전거와 호환됩니다.

죄송하지만 현재 타이어 크기에 맞고 펜더/머드가드도 수용할 수 있는 솔루션이 없습니다. 머드가드/펜더가 금속 막대로 프론트 액슬에 연결되지 않은 클립온 유형인 경우 Fat Rack과 잘 작동해야 합니다.

스테디랙 클래식, , 펜더산악 자전거 랙은 모두 검은색으로만 제공됩니다. 그러나 빨간색, 파란색, 녹색, 노란색, 주황색 및 회색으로 제공되는 엔드 캡으로 랙을 사용자 지정할 수 있습니다. 여기에서 엔드 캡 설치 비디오를 시청하십시오.

Yes - all our racks are compatible with most types of locks, including chain, cable and D-locks. We have introduced a lock bracket and D lock and cable which is available for purchase on our website. It is also important that you do not rely on the rack arms, as the bolts holding these to the rack frame can be undone.

Great question! The best process is to put the rear brake on and walk backwards to raise the bike up onto the rear tyre. This ensures that there is minimal effort used and absolutely no lifting required.

Steadyrack은 최고의 리프트 없는 보관 솔루션으로 설계되었으므로 자전거를 Steadyrack에 보관해도 등에 부담을 주지 않는다는 확신을 가질 수 있습니다. 리프트가 없는 디자인으로 무거운 자전거도 쉽게 보관할 수 있습니다. 여기에서 스테디랙의 이점에 대해 자세히 알아보십시오 .

Product Specifications

예 – 흙받이 또는 흙받이가 있는 무거운 전기 자전거를 보관하기에 완벽한 eBike 랙 이 있습니다.

The Fender Racks will suit exactly the same bikes as the Classic Rack except the Fender rack will also work with bikes that have fenders or mudguards, whereas the Classic is only suitable for bikes without fenders and mudguards. The Fender rack will also only accommodate for bikes up to 25kg/55lbs.

Due to the small space between the front tyre and the down tube on TT bikes you would need a Fender Rack or eBike Rack.

Unfortunately, any wheels that are less than 16" in diameter will not fit in any of our Steadyracks. If you store a bike with smaller wheels, you risk not having the tyre come into contact with the two V-shaped cradling points, meaning the fork will rest on the rack before the tyre.

We found some success with placing Velcro straps on the bottom arm to shorten the distance between the 2 points, however the bikes are not as stable, and you would need to strap the wheel to the upper arm of the rack with Velcro as well.

Some of the newer plus size MTB tyres have extra-large shoulder lugs (tread) which take the overall width past the actual measurement marked on the sidewall. If your tyres have extra wide lugs you can still work to our sizes in our guide but it will be a tighter fit and will mean you have to push it into the rack and pull harder on the bike to dislodge it when you remove it. So yes it should fit in a mountain bike rack but will be a firm fit. If you don’t want to do that you should go to the next size up to the Fat Rack. The bike will sit nicely in the rack but the front wheel may fall to one side slightly due to the larger gap but it will be very easy to unload.

We don’t recommend exceeding the set weight limits for each rack. The extra weight and force of rolling a heavier bike onto the Fender Rack could possibly cause the arms to bend. Working to the weights outlined for each rack will remove any possibility of damaging the rack or your bike. If your bike is heavier and has fenders or mudguards, check out our eBike Rack.

We have 5 models to suit a wide variety of bikes. The best model for your bike depends on the wheel rim diameter and tyre width of your front wheel. Please visit our website to work out which rack you need.

We do not recommend storing bikes with wheels less than 16” in diameter in our racks. If you store a bike with smaller wheels, you risk not having the tyre come into contact with the two V-shaped cradling points, meaning the fork will rest on the rack before the tyre.

We found some success with placing Velcro straps on the bottom arm to shorten the distance between the 2 points, however the bikes are not as stable, and you would need to strap the wheel to the upper arm of the rack with Velcro as well.

Yes! This is a common concern for many bike owners with these types of brakes and suspension. When your bike is hung up vertically, the fluid in your forks will run towards the seals and keep them lubricated. This will prolong their use, so it's actually good for your bike and forks to hang it vertically on our bike racks. If you have hydraulic brakes on your bike the fluid will run down when the bike is hung, so we advise pumping the brakes a few times when you take the bike off the rack if it's been there for a while. The shocks shouldn't leak when the bike is hung up, however if they do it's a good indication that the seals may need replacing. Read our blog post for more information about storing bikes with hydraulic brakes in Steadyracks.

One of the main features of our design is the fact that it is the most suitable rack for carbon wheels. There is less pressure on the bike than riding it and it is certainly better than hooks. The wheel is cradled between the 2 v shaped cradling points created when the arms are folded down and the tire cushions the wheel and bike. There should be absolutely no need to do any maintenance on your rims or wheels if you use a Steadyrack.

Steadyracks are actually the perfect solution for storing carbon frame bikes and wheelsets! This is because our racks cradle the whole front wheel tyre, meaning there is no direct contact with the wheelset or bike frame. Additionally, there is less risk of damage from and to surrounding bikes as the racks are made to pivot and are hung by rolling the bike into the cradle instead of lifting the bike onto a hook.

Our MTB rack is wider and longer to accommodate the larger tyres on mountain bikes, however your 1.75 inch tyres will still sit securely in the MTB rack. You'll find there's some slight movement of the bike within the rack due to the rack being larger than the Classic Rack, however the bike is still completely secure within the MTB rack if you wish to use that one.

설계 및 설치

우리의 디자인 가이드와 간격 가이드는 웹 사이트에서 다운로드 할 수 있습니다.

각 랙에는 다음이 제공됩니다.

  • 1x 플라스틱 뒷바퀴 받침대/브래킷, 뒷바퀴 차축과 일치하도록 벽에 고정해야 합니다(자세한 내용은 설치 지침 및 비디오 참조).
  • 4x bolts and 4 x wall anchors/plugs for installing the rack (the wall anchors/plugs are for masonry use only).
  • 2x smaller screws and 2 x anchors/plugs for the rear tyre rest/bracket (the wall anchors/plugs are for masonry use only).
  • 설치 지침
  • 1 년 무료 보증

There are four mounting holes on each mounting plate. You should only use two of these holes to fix your rack to the wall or frame. The two vertically aligned holes are for fixing to studs and the two horizontal aligned holes are for fixing into masonry.

랙 간격은 바닥 공간, 벽 공간 또는 둘 다를 절약할지 여부에 따라 다릅니다. 도움이 되도록 편리한 벽 배치 가이드를 만들었습니다.

바닥 공간 절약 

바닥 공간을 절약하려면 피벗을 사용하여 벽에 더 가깝게 접을 수 있도록 랙을 더 멀리 걸어야 합니다. 가능한 한 많이 접으려면 접었을 때 자전거가 옆에있는 랙에 닿지 않도록 충분히 멀리 간격을 두는 것이 가장 좋습니다. 

벽 공간 절약 

벽 공간을 절약하려면 더 가깝게 걸 수 있습니다. 서로 가까울수록 접근하는 자전거의 양쪽을 만지기 전에 회전할 수 있는 속도가 줄어듭니다. 핸들바가 서로 닿지 않도록 높이(위와 아래)를 엇갈리게 해야 할 수도 있습니다. 우리 디자인의 좋은 점은 자전거를 350mm 거리만큼 가깝게 배치할 수 있고 경우에 따라 더 가깝게 배치할 수 있지만 자전거를 양쪽으로 회전시켜 접근 공간을 만들 수 있다는 것입니다.

둘 다 저장

랙의 간격을 모두 같은 높이와 약 600mm 또는 2피트 간격으로 두면 둘 다 약간 얻을 수 있습니다. 자전거는 서로 위로 접을 수 있지만 직각일 때보다 바닥 공간으로 절반 정도만 돌출됩니다. 종종 그것은 자전거와 함께 주차 공간에 차를 넣을 수 있음을 의미합니다.

이것은 참고용일 뿐이므로 자전거의 크기, 핸들바의 종류와 너비, 사용 가능한 벽과 바닥 공간을 확인하는 것이 좋습니다. 간격에 대한 자세한 내용은 벽 배치 가이드 페이지를 방문하십시오.

All Steadyracks are supplied with M8 Hex bolts and 10mm x 50mm masonry wall plugs for the racks and M6 screws and8mm x 35mm masonry wall plugs for the rear tyre rest. Wall plugs are for masonry use only. You will require a 10mm masonry drill bit for the 10mm wall plug, and an 8mm masonry drill bit for the 8mm wall plug.


Please visit our Installation Advice page for detailed instructions.


As metric fixings don't always have an exact drill bit size match in various regions, if you are unsure we advise you to take the wall plugs provided with your rack to your local hardware store or expert, and ask them for the right size drill bit for your equipment and installation.
Please keep in mind you will need a different size for the rear tyre rest.

It is recommended that you use all four M8 screws, and both M6 screws. Each Steadyrack comes with 4x bolts and plugs for installing the rack and 2x smaller screws and plugs for the rear tyre rest. There are four mounting holes on each mounting plate and you will only need to use two of these holes to fix your rack to the wall or frame. The two vertically aligned holes are for fixing to studs and the two horizontally aligned holes are for fixing into masonry or other solid surfaces. Steadyracks cannot be fixed to any fragile surface including drywall, gyprock, plasterboard etc. They must be fixed to structurally sound surfaces capable of taking the weight of the bike and rack. Visit our Installation advice page for detailed instructions.

As long as the door is solid and not hollow then yes and the fixings provided are suitable to install on to a solid timber door.

You can fix rails across the studs at your preferred mounting height and then you can space your racks along the rails. Another option is to fix a sheet of plywood (10-13mm, or 1/2 inch thick) across the top of your wall lining or studs and then screw your racks to the ply in the exact location you want them.

No.
Steadyracks can be installed into any structurally sound vertical surface.
It is NOT recommended that you install Steadyracks into Plasterboard or Drywall (also known as Gyprock). Fixing to Drywall, Plasterboard or Gyprock alone voids our warranty. Your racks must always be fixed to a suitable structural material capable of supporting the weight of the rack and the bike. The wall plugs/anchors supplied are for masonry use only.

Steadyracks can be installed into any structurally sound vertical surface. Fixings are provides for installing to Timber or Masonry (brick/concrete). If you wish to install the rack to any other type of surface - such as steel you will need to purchase additional fixings.
It is NOT recommended that you install Steadyracks into Plasterboard or Drywall (also known as Gyprock). Fixing to Drywall, Plasterboard or Gyprock alone voids our warranty. Your racks must always be fixed to a suitable structural material capable of supporting the weight of the rack and the bike.

Steadyrack 자전거 랙과 함께 뒷바퀴 브래킷/받침대를 설치하는 것이 좋지만 상황에 따라 설치가 제한되는 경우 랙은 여전히 필요에 따라 작동합니다. 나머지 바퀴 없이 뒷바퀴가 평소보다 더 많이 움직이는 것을 발견할 수 있지만 이것이 반드시 필요한 것은 아닙니다.

Ideally no. The bike should be suspended above the floor to allow it to freely pivot. Bikes will come in different lengths and therefore different mounting heights which is why we suggest measuring your bikes first by following our installation guide. Refer to our installation instructions for how to work out your optimum mounting height.

All bikes will vary in their ideal mounting height. Refer to our installation guide for how to work out your optimum mounting height.

If you install your racks anywhere they will be directly exposed to the elements including anywhere outside it will void our warranty. They will show signs of rusting and the metal will become dull over time however the functionality won’t be affected at all provided our regular care and maintenance instructions are followed. The plastic is UV treated and should not change appearance as long as it’s not in direct sunlight.

Using Steadyracks to transport bikes is possible, however, it will void the warranty of the rack if done. If you decide to proceed with using the racks to transport bikes, the bikes must be tied to the racks using velcro straps or similar, to prevent excessive load being placed on the rack during transit. If the bikes bounce up and down when stored in the rack, this can cause the arms to bend and bike to dislodge.

The two vertical holes are for timber installation and the two horizontal holes are for masonry installation.

It is possible to install a tandem bike in a Steadyrack. However, the rack will need to be mounted higher to allow for the length of the tandem bike. You also need to ensure that the tandem bike doesn't exceed the maximum weight limit of the rack you have chosen. Please note, it can be more difficult to mount a tandem rack in a Steadyrack due to the length of the bike.

Installing your Steadyrack using tamper proof bolts will provide a higher degree of security to prevent theft. We have also introduced a lock bracket and D lock and cable which is available for purchase here. It is also important that you do not rely on the rack arms, as the bolts holding these to the rack frame can be undone. We also recommend not leaving bikes in out of the way public or vulnerable places even when locked as it is almost impossible to prevent a professional thief from stealing a bike using cordless power tools.

Yes the Australian standards are 400mm centres for dynamic racks which ours are. Our spacing recommendations are not designed to comply with any standards or regulatory requirements in any country. These are a global recommendation based on the optimum spacing for our products without sacrificing any of the functionality, features or ease of use of our design. Even though our recommendations may outperform some design regulations and standards they are not a substitute or accredited variation to any standards. If standards or regulations exist it’s advisable to check the requirements in a specific location first to ensure the design of the installation meets those standards.

No the racks are not made from stainless steel. The steel is a mild steel and its Zinc Coated or chrome plated depending on which model you choose.

The racks are made from mild steel and UV treated plastic all of which is fully recyclable.

Our racks are not made from recycled products, however, all of our racks are made from recyclable materials as well as all of our packaging.

Our preference would be to manufacture in our home country Australia however we are not able to produce our products cost effectively here. Even though we don’t manufacture at home we are employing staff, consultants, and service providers in many countries including our headquarters in Australia; if it weren’t for our Chinese factory we would not have a business and we would not be employing anyone.  

Warranty, Returns & Shipping

Yes – the warranty lasts for a period of one year effective from the purchasing date. You may also register online to extend the warranty to five years. Please read our warranty page on our website for full information.

We work hard to ensure that Steadyrack is manufactured to the highest standard. However if you find a fault or you are dissatisfied with your Steadyrack for any reasons, please visit our website to complete our returns form.
If you change your mind, you have 90 days to return your Steadyrack products in new, unmounted condition. Please note, any return shipping costs must be covered by the customer as agreed to in the terms and conditions when purchasing on our website.

당사는 유럽, 영국, 캐나다, 미국 및 호주에 위치한 창고로의 반품( 반품 정책 준수)을 수락합니다.

주문이 처리되면 취소할 수 없으며 반품 정책에 따라 상품을 Steadyrack으로 반품해야 합니다. 

구매자는 판매자의 사전 서면 동의가 있는 경우를 제외하고 판매자와의 주문을 중단할 수 없으며, 구매자가 그러한 정지 또는 취소로 인해 발생한 모든 손실(이로 인해 발생하는 모든 부수적 및 결과적 손해 및 비용을 포함하되 이에 국한되지 않음)을 판매자에게 상환하는 경우에만 가능합니다. 구매자가 주문을 일시 중지하거나 취소하라는 지시는 거부로 간주되어 구매자가 손실, 비용 및 기타 손해에 대해 즉시 책임을 지도록 할 수 있습니다.

If you can please provide support@steadyrack.com with the below information, we will add your extended warranty.

- Name
- Email
- Phone number
- Country
- City
- Post code / zip code
- Date of purchase
- Where you purchased
- Which racks you bought
- Would you like to join our marketing mailing list?

It isn’t uncommon for couriers to split parcels into different consignments if there is more than one carton in a shipment. Your shipment has in this instance. The second consignment of your shipment will be delivered 1-2 business days after the first. If you still have not received your final shipment, please contact Steadyrack Support and we will endeavour to resolve the issue for you.

Please send an email to support@steadyrack.com and we will be able to provide you with information about any dealers near you. 

We can ship products anywhere in the world. If your city/country is not listed on our site please contact support@steadyrack.com with your details and we can arrange a shipping quote for you. 

우리는 자전거 랙을 가능한 한 빨리 가정과 기업으로 배송하기 위해 전 세계에 창고를 배치했습니다. 우리는 유럽, 영국, 캐나다, 미국 및 호주에서 배송합니다. 예상 배송 기간을 확인하고 해당 국가가 무료 배송 대상인지 확인하십시오.

Shipping times and deliveries vary depending on your country, region and location. Your estimated shipping delivery time will show at the checkout. However, please keep in mind that these may not take into account courier operating days, public holidays and other delivery variables. Once you have placed your order online, it can take from 1 – 3 business days to process your order.

Please visit our Dealer or Distributor page and complete the form and one of our sales team members will be in touch shortly.

The reason you have received two different models, is because we recently made a slight tweak from the V-shape to the U-shape. This is a completely aesthetic tweak and both rear tyre rests that you received are functionable. The V-shape has been discontinued, so if you wish to replace them with the U-shape rest, then we are happy to offer you the new U-shape rest valued at $9.99, free of charge, if you are happy to cover the shipping costs.

Miscellaneous

Steadyrack Classic, Fat, Fender, eBike and Mountain Bike Racks all come in Black only. However you can customise your racks with our End Caps, which come in red, blue, green, yellow, orange, and grey.

No, this is a prototype that is still in a research and development stage.

예 우리의 랙은 주차가 안전한 환경에 있으며 요소에 직접 노출되지 않는 아파트 건물에 이상적입니다.

Yes, you can find a wide variety of spare parts available to purchase on our website. If you have any further enquiries, please send an email to support@steadyrack.com and we will be able to provide you with information about parts.

As we use a higher grade of plastic the plastic components of our racks can withstand temperatures within the range of -20 degrees to 70 degrees celcius

Our racks are made to be used under full cover; garages, sheds, or even indoors. Providing that your rack is installed under full cover, it is suitable for coastal conditions. It is recommended that if installing your Steadyrack in coastal conditions that you regularly clean your rack with warm, soapy water to remove any salt build-up which can cause corrosion. Ensure to dry the rack completely after cleaning. Care and maintanence instructions can be found on the installation instructions and on our website. Disclaimer; If you install your racks anywhere they will be directly exposed to the elements including anywhere outside it will void our warranty.

We understand the price can be prohibitive, however our price is as it is for two reasons. The first is that we genuinely believe it reflects the quality and innovation behind our product, and the second is that once you buy a Steadyrack, you have it for life as it is over engineered and built to last (likely longer than your bike!).

Forward your request to partnerships@steadyrack.com and we will be in touch with you shortly.